THE CASH CONVERSION CYCLE
FIELD MANUAL / 01
OPERATING FINANCE / RECEIVABLES

Cash conversion is the quiet constraint behind loud growth.

The customer may be acquired today, the work may begin tomorrow, and the cash may arrive weeks later. This playbook makes the time between those events visible—and gives you levers that can move it without hiding the tradeoffs.

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The cash clock

Choose a checkpoint to read the next decision. The dates are an illustrative sequence; the contract and customer determine the real clock.

DAY 0 / CASH CHECKPOINT 01

Stop funding the gap

Map the lead cost, delivery cost, contract trigger, and expected collection date before the sale is accepted.

cash_out → collection_date
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Four entries in the ledger.

01

Terms

Set due dates, accepted methods, deposits, and late-payment treatment before the work starts.

02

Upfront cost

Collect an advance when discovery, setup, capacity, or materials create real cost before delivery.

03

Milestones

Divide long work into measurable deliverables with approval criteria and invoice amounts.

04

Invoice timing

Issue the invoice at the contractual trigger and give someone ownership of the aging book.

A shorter term is useful only when it corresponds to an invoice the customer can approve and a payment path the customer can actually use.

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Questions worth asking before you change the terms.

  1. What cost leaves our account before the customer’s first payment?
  2. Which part of the work can be tied to a specific, approvable milestone?
  3. How many days pass between completion, invoice issue, approval, and collection?
  4. What margin or relationship value would an early-payment discount consume?
  5. Who owns the next action when a receivable becomes overdue?
DO NOT ASSUME

Net 7 automatically means paid in seven days.

DO MEASURE

Invoice lag, DSO, deposit coverage, approval delay, and actual collection date.

CLOSING NOTE

Make the invoice stop financing the sale.

Design the cash path before scaling acquisition. A healthier cycle is built from clear promises, clear triggers, and clear ownership.

RETURN TO THE CASH CLOCK