Cash conversion is the quiet constraint behind loud growth.
The customer may be acquired today, the work may begin tomorrow, and the cash may arrive weeks later. This playbook makes the time between those events visible—and gives you levers that can move it without hiding the tradeoffs.
The cash clock
Choose a checkpoint to read the next decision. The dates are an illustrative sequence; the contract and customer determine the real clock.
Stop funding the gap
Map the lead cost, delivery cost, contract trigger, and expected collection date before the sale is accepted.
cash_out → collection_dateFour entries in the ledger.
Terms
Set due dates, accepted methods, deposits, and late-payment treatment before the work starts.
Upfront cost
Collect an advance when discovery, setup, capacity, or materials create real cost before delivery.
Milestones
Divide long work into measurable deliverables with approval criteria and invoice amounts.
Invoice timing
Issue the invoice at the contractual trigger and give someone ownership of the aging book.
A shorter term is useful only when it corresponds to an invoice the customer can approve and a payment path the customer can actually use.
Questions worth asking before you change the terms.
- What cost leaves our account before the customer’s first payment?
- Which part of the work can be tied to a specific, approvable milestone?
- How many days pass between completion, invoice issue, approval, and collection?
- What margin or relationship value would an early-payment discount consume?
- Who owns the next action when a receivable becomes overdue?
Net 7 automatically means paid in seven days.
Invoice lag, DSO, deposit coverage, approval delay, and actual collection date.